Practice Policies
At Wexford Health Solutions, LLC, the goal is to provide evidence-based, patient-centered telehealth care with clear expectations for communication, scheduling, prescribing, and ongoing participation.
Appointments and Attendance
- Patients are responsible for attending appointments at the scheduled time.
- Appointments may be rescheduled using the Square confirmation email or by contacting the office.
- Please provide at least 24 hours’ notice for cancellations to avoid a possible $50 cancellation fee.
Communication
- Email is the preferred method for non-urgent communication.
- Please allow up to 72 hours for a response.
- Telehealth services are not for emergencies. Call 911 or go to the ER for emergencies.
Clinical Review
- New patient intakes are reviewed before approval for scheduling.
- The clinical team may request additional records or clarification before accepting a new patient.
- Acceptance into the practice is not guaranteed.
Medication and Refills
- Prescriptions are issued only when medically appropriate.
- Patients are responsible for booking follow-up appointments in advance.
- Medication changes require clinical review and may require an appointment.
Discharge From Service
Patients may be discharged for repeated missed appointments, failure to comply with treatment expectations, inappropriate conduct, incomplete required testing, or non-payment. When appropriate, a transition period may be provided so the patient can seek a new clinician.