Effective Date: August 11, 2024
Introduction
This Informed Consent document provides important information about Wexford Health Solutions telehealth services. By participating in telehealth consultations and services, you acknowledge that you understand and agree to the terms outlined below.
1. Nature of Telehealth Services
Telehealth uses electronic communication and information technologies to provide healthcare services remotely. Services may include medical consultations, diagnostic evaluations, treatment planning, and follow-up care.
2. Benefits and Limitations
Telehealth can improve access and convenience, but it may not be appropriate for every medical situation and does not replace emergency care or in-person evaluation when medically necessary.
3. Privacy and Confidentiality
Telehealth services are conducted in accordance with applicable privacy laws and our Privacy Policy and Notice of Privacy Practices.
4. Consent to Communication
- Use of video conferencing or phone calls for consultations
- Transmission of health information electronically, including email or digital methods
- Recording of consultations only if applicable and with your consent
5. Technical Requirements
You are responsible for having appropriate technology, including a compatible device and stable internet or phone connection.
6. Voluntary Participation
Participation in telehealth is voluntary. You may refuse or withdraw from telehealth services at any time without affecting your right to future care or treatment.
7. Emergency Situations
Telehealth services are not for emergencies. If you experience a medical emergency, call 911 or go to the nearest emergency room.
8. Acknowledgment and Consent
- You consent to participate in telehealth services.
- You understand the benefits, risks, and limitations.
- You consent to electronic communication for healthcare services.
- You have had the opportunity to ask questions and receive answers.
9. Contact Information
Wexford Health Solutions, LLC
484 Williamsport Pike, Box 151
Martinsburg, WV 25404
Email: Help@wexfordhealthsolutions.org
Phone: (352) 718-5159
FAX: (833) 548-0823